Practitioner Program Description

Trustmark's Condition Management Program is administered by Alere for Trustmark Insurance Company. This new condition management program provides support, information, and services to help eligible* members with asthma, CAD, CHF, COPD, and diabetes better manage their condition. It is offered at no cost to your patients through Trustmark Insurance Company.

Trustmark's Condition Management Program is designed to complement your prescribed treatment plan and clinical decision-making. Through this program, our care coordinators will encourage, support and educate members according to your recommended plan of care. You will receive feedback through summary reports of our interactions with your patients.

As a participant in the program, your patients will receive the following:

• Periodic health risk assessments to determine current health status, educational needs and degree of control of their condition
  
  
• Comprehensive education regarding his or her specific condition
  
  
• Educational materials (available in English as well as Spanish)
  
  
• Specialty nurse follow-up calls to provide education and support according to your plan of care;
  
  
• Toll-free access to a support line 24 hours a day, seven days a week.

The program has an ongoing process to review significant new findings. Each year the program updates its guidelines to the most current recommendations as published by the following organizations: the American Diabetes Association (ADA), the American Heart Association (AHA), the American College of Cardiology (ACC), the National Heart Lung and Blood Institute (NHLBI), the Global Initiative for Chronic Obstructive Pulmonary Disease; the Institute for Clinical Systems Improvement (ICSI) and others. These guidelines may be viewed on this site by selecting the Clinical Guidelines and Decision Support References link.

If you have questions about the program, please call Alere at 1-800-283-7159. You may also use this toll-free number to file a grievance or complaint or to provide feedback about the program. We are pleased to provide the program to your patients during our regular hours, Monday through Thursday, 7:00 a.m. to 10:00 p.m.; Friday, 7:00 a.m. to 8:00 p.m. and Saturday, 8:00 a.m. to 5:00 p.m. Central Time. After-hours support is available 24 hours a day, seven days a week.

Please take a moment to review your practitioner's rights.